Shipping Policy

We primarily deliver to the United States.

Your package may be shipped from the United States or internationally, depending on the availability in our warehouses.

Delivery Time

  • Our products require 1 to 3 business days for processing before shipment.
  • The average transit time for your order is 6 to 9 business days.

If a product arrives damaged, we will resend it at our expense. Simply provide proof by sending a photo to contact@fauneo.co.

Shipping Fees

We offer free shipping to all countries where we operate.

Track Your Order

Once your package is shipped, a tracking number will be sent to your email within 5 business days after placing your order.

You can track your package on our website in the "Track My Order" section.

Delays

In very rare cases, packages may take longer than expected due to factors such as COVID, strikes, holidays, or force majeure. Unfortunately, we cannot control delivery times or unexpected delays that may occur in transit.

If your package does not arrive after 8 weeks, we will either resend it or provide a full refund.

Incorrect Information

Any errors made by the customer when submitting delivery details, such as an incorrect address, email, name, city, or country, resulting in delivery issues, will be the customer's responsibility. Our refund and free redelivery policy will not apply in these cases.

Canceling an Order

Once an order has been placed, it cannot be canceled after 24 hours as it may have already been processed.

Duties and Taxes

In very rare cases, a package may be subject to customs duties. Customs may also delay the delivery of certain packages.

We have no control over customs and cannot be held responsible for delays that may occur. Any customs clearance fees will be the customer's responsibility.

Separate Packages

An order may be split into multiple packages for the following reasons:

  • Some items may be out of stock.
  • Weight restrictions for conventional delivery imposed by the postal service.
  • Different manufacturers and storage locations.

We operate from various warehouses across different continents to provide you with the best selection of products at affordable prices. As a result, some of your packages may be labeled in a foreign language, and prices may vary depending on your location.

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